DEFINITY Enterprise Communications Server Release 9

8110M Telephone Guide

Copyright ^©2003 Avaya
All Rights Reserved
Printed in USA

Notice

While reasonable efforts were made to ensure that the information contained in the database used to create this document was complete and accurate, Avaya cannot assume responsibility for any errors.  Changes and/or corrections to the information contained in the Guide Builder software may be incorporated into the data of future issues.

Security Alert:  Your Responsibility For Your System's Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company's employees, agents, subcontractors, or persons working on your company's behalf.  Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use.  The System Manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.  Avaya does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.  Avaya will not be responsible for any charges that result from such unauthorized use.

Avaya Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the National Service Assistance Center at 1 800 628-2888.

Federal Communications Commission (FCC) Statement

This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications.  It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

Trademark Information

DEFINITY ONE is a trademark of Avaya Inc. Guide Builder, AUDIX and DEFINITY are registered trademarks of Avaya Inc.

About Your Telephone

Your 8110M telephone is a single-line analog telephone. It contains 12 programmable dialing buttons with a Program and Pause button for programming, automatic redial, selected personalized ringing pattern, a flashing red Message light, and a Hold button. It also has built-in speakerphone with Mute capability and the Automatic Answer (and disconnect) feature. The 8110M telephone allows access to the system features via the Flash button and appropriate dial codes.

To familiarize yourself with the buttons and features on your telephone, refer to the figure below and then read the callout explanations for the buttons and features.

Auto Answer Button

For automatically activating the built-in speakerphone whenever a call comes in. Your system manager can tell you whether you have this feature.

Data Jack

For connecting a device, such as a modem, to your telephone. This jack is labeled "DATA".

Dial Pad

The standard 12-button pad for dialing phone numbers. The dial pad is also used with the Program button to store numbers on the programmable dialing buttons or to store dialing access codes in the Redial Auto-Pause feature.

Flash Button

For accessing features, such as Conference, when connected to a switch; or for accessing custom calling features when using the telephone at home.

Handset

For placing and answering calls. This is sometimes called the "receiver".

Handset Jack

For connecting the handset to the telephone.

Hold Button

For putting a call on hold.

Hold Light

A red light that goes on to remind you that you have a call on hold.

Line Jack

For connecting a line cord to your telephone. Located on the bottom of the telephone, this jack is labeled "LINE".

Message Light

A red light that flashes when a message has been left for you.

Mute Button

For turning off the microphone associated with the handset or the built-in speakerphone.

Pause Button

For inserting a .5-second pause/delay into a phone number stored on a programmable dialing button or into a dialing access code in the Auto-Pause feature of Redial.

Program Button

For storing phone numbers on the programmable dialing buttons and dialing access codes in the Auto-Pause feature of Redial.

Programmable Dialing Buttons

The 12 buttons on which you can program frequently dialed phone numbers, emergency numbers, or feature codes.

Redial Button

For redialing the last number that you dialed using the dial pad.

Ringer Volume Control

A 3-position switch to control the volume of the ringer. Slide it up (away from you) for a louder ring, down (toward you) for a quieter ring.

Speaker Button

For accessing the built-in speakerphone and microphone combination.

Speaker Volume Control

For raising or lowering the volume of the built-in speakerphone.

Tone Selector (Fast or Slow)

For selecting one of two tone ringer modulation rates (fast or slow).

Tone Selector (High or Low)

For selecting one of two tone ringer frequencies (high or low).

Conventions

Conventions Used in the Procedure Descriptions

Special Instructions

As you operate the features on your telephone, keep in mind the following general rules.

• Carefully follow all the steps listed in the procedure for the particular feature you are using.

• If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and return to Step 1.

• In most cases, before you begin a procedure, you must have the handset off-hook.

• You can activate and cancel most of the features by dialing a 2- or 3-digit code.

Feature Finder

Abbreviated Dialing

Allows you to store selected phone numbers for quick and easy dialing. Each number can be a complete or partial phone number, an extension number, or a trunk or feature code. There are four possible types of lists -- personal, group, system, and enhanced. You can have a total of three out of the four possible lists (see your system manager for details). Numbers on a personal list are programmable by you; numbers on all other lists are programmable only by the system manager. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers.

Automatic Callback

Sends you a special 3-burst ring indicating that a previously busy or unanswered extension is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the phone, or is in and out of the office.

Note: Can be used only for extensions, not outside numbers.

Call Forwarding All Calls

Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your telephone and you want your calls to be forwarded to a phone number of your choice.

Call Park

Puts a call on hold at your telephone for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available telephone.

Call Pickup

Lets you answer a call at your telephone for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer.

Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your system manager.

Call Waiting

When you are busy on a call, sends a distinctive tone to notify you of another incoming call waiting to be answered. This allows you to complete or hold your present call and pick up the waiting call. It will save you from missing calls, and your waiting caller from having to call back later.

Conference

Allows you to add a third party to a call, so that you can conduct a three-way conversation. (If you wish to conference more than three parties, call your attendant for assistance.) Use to set up timesaving conferences, or to spontaneously include a third party important to a discussion.

Note: If you have both an active call and a call on hold, you must terminate one of them before you can use Conference.

Hold

Puts a call on hold until you can return to it. While a call is on hold, you can leave your telephone to perform another task or pick up a call on another extension. Use when you have a call that you do not wish to drop, but which you have to interrupt briefly to do something else.

Note: If you want to place or answer a call while you have a call on hold, you can use the System Feature, "Hold with Second Dial Tone".

Last Number Dialed

Automatically redials the last number that you dialed using the dial pad; either an extension or an outside number. Use to save time in redialing a busy or unanswered number. The number you redial can be up to 20 digits.

Mute

Turns off the microphone of the built-in speakerphone or handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation.

Send All Calls

Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Transfer

Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with someone else.

Note: Calls from an outside number to your telephone can be transferred only to an extension, not to another outside number.

Your telephone has 12 programmable dialing buttons on which you can store phone numbers or access codes.

Note: Before you can use this feature, AD buttons must first be assigned by your system manager.

To program a number into a personal list:

1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to store.

Note: Each phone number or feature code is stored as a separate list item.

2. Pick up the handset.

{dial tone}

3. Dial the Program code *0.

{dial tone}

4. Dial the Personal List number (1, 2, or 3).

5. Dial the list item (1, 2, 3...).

{dial tone}

6. Dial the number you want to store (up to 24 digits).

Note: If you are programming an outside number, be sure to include a trunk code, if applicable.

7. Press #.

{confirmation tone}

• The number is stored.

8. If you want to store additional items on the same list, repeat Steps 5 through 7. If you want to store items on another list, hang up and return to Step 1.

9. Hang up to end programming.

Note: Keep your own personal lists in an Abbreviated Dialing table. Group, system, and enhanced lists are available from your system manager.

To place a call using an AD list:

1. Dial the appropriate Abbreviated Dialing List code:

List 1 #7

List 2 #8

List 3 #9

{dial tone}

2. Dial the desired list item (1, 2, 3...).

• The stored number is automatically dialed.

To automatically place another call to a busy or unanswered extension:

1. Press <Flash> during the call attempt.

{recall dial tone}

2. Dial the Automatic Callback code *5.

{confirmation tone}

3. Hang up.

• You hear a priority ring when the extension you attempted to call is idle.

Note: After you activate Automatic Callback, the system monitors the called extension. That extension becomes available after the called party completes a call.

4. Lift the handset when you hear a priority ring.

{ringback tone}

• A call is automatically placed to the extension, which receives regular ringing.

Note: You can place only one Automatic Callback call at a time, and Automatic Callback is canceled after 30 minutes or if the callback call is unanswered.

To cancel Automatic Callback:

1. Dial the Automatic Callback Cancel code #5.

{confirmation tone}

To temporarily redirect all calls:

1. Dial the Call Forward code *2.

{dial tone}

2. Dial the extension number whose calls are to be forwarded.

Note: You must have console permission.

3. Dial the extension or phone number where calls are to be sent.

{confirmation tone}

4. Hang up.

Note: You may hear a ring-ping tone as each call is forwarded.

To cancel Call Forwarding:

1. Dial the Call Forward Cancel code #2.

{confirmation tone}

• Your calls will now ring at your own telephone.

To park a call for retrieval from any extension:

1. Press <Flash>.

{recall dial tone}

2. Dial the Call Park code *6.

{confirmation tone}

• The call is parked at your extension.

Note: To return to the parked call before you hang up, press <Flash> again.

3. Hang up.

To retrieve a call parked at any extension:

1. Dial the Answer Back code #6.

{dial tone}

2. Dial the extension where the call is parked.

{confirmation tone}

If you are returning to a call parked at your telephone, dial your own extension.

• You are connected to the parked call.

Note: If you receive an intercept tone, the parked call has been disconnected or retrieved by someone else.

To answer a call placed to your pickup group when your phone is idle:

1. Dial the Call Pickup code *7.

• You are connected to the ringing call.

To answer a new call while active on another:

1. Press <Flash>.

{recall dial tone}

2. Dial the Hold code #1.

{dial tone}

• The present call is put on hold.

3. Dial the Call Pickup code *7.

• You are connected to the call.

To return to the call on hold:

1. Complete the present call and hang up.

• The call on hold sends a priority ring.

2. Lift the handset.

• You are connected to the call on hold.

To answer a call waiting tone:

1. Complete the present call and hang up.

• You receive ringing from the waiting call (1 - internal, 2 - outside, 3 - priority).

2. Pick up the handset and answer the call.

To answer a call waiting tone:

1. Press <Flash>.

{recall dial tone}

• The present call is put on hold.

2. Dial the Hold code #1.

• You are connected to the waiting call.

To return to the call on hold:

1. Complete the present call and hang up.

• The call on hold sends a priority ring.

2. Lift the handset.

• You are connected to the call on hold.

To add another party to a call:

1. Press <Flash>.

{recall dial tone}

• The present call is put on hold.

2. Dial the number of the third party.

3. You can discuss the call privately with the third party at this time. If the line is busy or there is no answer, press <Flash> twice to return to the original party.

4. Press <Flash>.

• All parties are now connected.

5. Announce the call.

To drop the last party added to a conference call:

1. Press <Flash>.

• You remain connected to the original party.

Note: If you want to place or answer another call or activate another feature while you have a call on hold, you can use the Hold with Second Dial Tone feature.

To put a call on hold:

1. Press <Hold>.

• The red light next to <Hold> goes on.

• The call is put on hold.

To return to the call on hold:

1. Press <Hold> or, if you have hung up the handset, pick the handset up from the cradle.

• The red light next to <Hold> goes off.

• You are reconnected to the call.

Note: If you want to use the speakerphone, press <Spkr>.

• The red light next to <Spkr> goes on.

• The red light next to the Pause button goes off.

• You are reconnected to the call.

To automatically redial the last number dialed:

1. Pick up the handset or press <Spkr>.

{dial tone}

2. Press <Redial>.

• The number is automatically redialed.

Note: You will hear a rapid error tone if the dialed number is longer than 20 elements.

To prevent the other party from hearing you:

1. Press <Mute>.

• The red light next to <Mute> goes on.

• The other person cannot hear you.

To resume talking to the other party:

1. Press <Mute>.

• The red light next to <Mute> goes off.

• The other person can hear you again.

To send all calls (except priority calls) to coverage:

1. Dial the Send All Calls code *3.

{confirmation tone}

2. Hang up.

Note: You may hear a ring-ping tone from your telephone as each call is sent to coverage.

To cancel Send All Calls:

1. Dial the Send All Calls Cancel code #3.

{confirmation tone}

• Your calls will now ring at your own telephone.

To send the present call to another number:

1. Press <Flash>.

{recall dial tone}

• The present call is put on hold.

2. Dial the number to which the call is to be transferred.

{ringback tone}

3. Remain on the line and announce the call. If the line is busy or there is no answer, press <Flash> twice to return to the call on hold.

Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.

4. Hang up.

• The transfer is completed.

Tones and Their Meanings

Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset.

Ringing Tones

• 1 ring - A call from another extension.

• 2 rings - A call from outside or from the attendant.

• 3 rings - A priority call from another extension, or from an Automatic Callback call you placed.

• ring-ping (half ring) - A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.

Handset Tones

• auto answer tone - A short burst of tone immediately following a ring when the Auto Answer feature is active.

• busy signal - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.

• call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority call.

• call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but the called party has been given a call waiting tone.

• confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.

• coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.

• dial tone - A continuous tone; indicates dialing can begin.

• intercept/time-out tone - An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

• programming tone - A low continuous tone when you are in Program Mode (programming a programmable dialing button).

• recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin.

• reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.

• ringback tone - A low-pitched tone repeated 15 times a minute; indicates the telephone dialed is being rung.

Troubleshooting

Glossary

activate

To begin or turn on the operation of a feature.

attendant

The person who handles incoming and outgoing calls at the main console.

AUDIX

Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages.

coverage

Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINITY Communications System Generic 1 and Generic 3

DEFINITY Communications System Generic 1 and Generic 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.

dial pad

The 12 pushbuttons that you use to dial a number and access features.

enhanced list

One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to all system members, and stores each of those numbers as a 3-digit list item.

extension

A dialing number of 1 to 5 digits assigned to each telephone connected to your System 75.

feature

A special telephone function or service, such as Conference, Hold, Send All Calls, etc. A fixed feature already appears on your telephone and can be used immediately. A switch feature can be used only if the telephone is connected to a DEFINITY Communications System Generic 1, Generic 3, or System 75 and if the feature has been assigned to your telephone by your system manager.

feature code

A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature.

group list

One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item.

handset

The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".

party

A person who places or receives a call.

personal list

One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains phone numbers of your choice, and stores each of them as a single-digit list item.

personal list item

One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.

phone features

Those telephone features that you can use immediately regardless of the communications system to which your telephone is connected.

pickup group

A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call

An important or urgent call that sends a special 3-burst ring.

program/reprogram

To use your dial pad to assign a phone number to a personal list item for Abbreviated Dialing.

retrieve

To collect telephone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.)

ringer

The device that produces the electronic ringing sound in your telephone.

stored number

A phone number that has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial phone number, an extension number, or a trunk or feature code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored.

switch

The device that makes connections for all voice and data calls for a network, and also contains software for features. Also known as a system, switching system, or ECS (Enterprise Communications Server). (Your switch is an Avaya System 75.)

switch features

Those features that you can use only if your telephone is connected to a System 75, DEFINITY Communications System Generic 1 or Generic 3 switching system.

system list

One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item.

system manager

The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

System 75

System 75, DEFINITY Communications System Generic 1, and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.

trunk

A telecommunications channel between your System 75 and the local or long distance calling network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.

trunk code

A dial code of 1, 2, or 3 digits that you dial to access a trunk group to place an outside call.

Access Codes