About Your Telephone

The 7406 Built-In-Speakerphone (BIS) is a multi-appearance digital telephone. The telephone offers you the many conveniences of a high-quality built-in speakerphone. You can use the speakerphone for placing and answering calls or for using voice features without lifting your handset, and for allowing others to participate in your phone conversations.

To familiarize yourself with the buttons and features on your telephone, refer to the figure below and then read the callout explanations for the buttons and features.

Call Appearance/Feature Buttons

At least three of these five buttons are call appearance buttons; used for incoming and outgoing calls and labeled with an extension number. The remaining buttons access features, and are labeled with a feature name. Each has a red light telling you that this is the line you are using or this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you that the line or feature is being used.

Conference Button

For setting up conference calls.

Dial Pad

The standard 12-button pad for dialing phone numbers and accessing features.

Drop Button

For disconnecting from a call.

Feature Button

This button, equipped with a green light, accesses a feature and is labeled with a feature name.

Handset

For placing and answering calls. This is sometimes called the "receiver".

Hold Button

For putting a call on hold.

Line Jack

Used for connecting a line cord to your telephone. This jack is labeled "LINE".

Message Light

A red light that goes on when a message has been left for you.

Mute Button

For turning off the microphone associated with the handset or the built-in speakerphone so the other person on the call cannot hear you.

Note: If your telephone is set for the Speaker (listen-only) feature, pressing the Mute button will affect only the handset.

Ringer Volume Control

A sliding switch, located under the telephone, to adjust the volume of the ringer.

Select Ring/Feature Button

For accessing the Select Ring feature when <Shift> is activated, or the bottom-labeled feature when it is not.

Shiftable Feature Buttons

Each of these 7 buttons access two features -- the feature printed on the top half and the feature printed on the bottom half of the label. To access the features on the top half, use <Shift> in conjunction with the feature button.

Shift Button

For accessing the top-labeled features on shiftable feature buttons.

Speaker Button

For accessing the speaker or the built-in speakerphone and microphone combination.

Note: Your telephone can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and speak) feature. Check with your system manager to see how your Speaker button is to be used.

Speaker Volume Control

For adjusting the volume of the built-in speaker or speakerphone.

Transfer Button

For transferring a call to another telephone.

Conventions

Conventions Used in the Procedure Descriptions

Special Instructions

As you operate the features on your telephone, keep in mind the following general rules.

• Carefully follow all the steps listed in the procedure for the particular feature you are using.

• If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and return to Step 1.

• You can activate and cancel most of the features by dialing a 2- or 3-digit code.

Feature Finder

Abbreviated Dialing (AD)

Allows you to store selected phone numbers for quick and easy dialing. Each of these numbers can be a complete or partial phone number, an extension number, or a trunk or feature code. There are four possible types of lists: personal, group, system, and enhanced. You can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on all other lists are programmable only by the system manager. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers.

Automatic Callback

Sends you a special 3-burst ring indicating that a previously busy or unanswered extension is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the phone, or is in and out of the office.

Note: Can be used only for extensions, not outside numbers.

Call Forwarding All Calls

Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your telephone and you want your calls to be forwarded to a phone number of your choice.

Call Park

Puts a call on hold at your telephone, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available telephone.

Call Pickup

Lets you answer a call at your telephone for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer.

Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your system manager.

Conference

Allows you to add parties to a call, so that you can conduct up to a 6-way conversation. (If you wish to conference more than six parties, call your attendant for assistance.) Use to set up timesaving conferences, or to spontaneously include a party important to a discussion.

Hold

Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your telephone to perform another task. Use when you have a call that you don't wish to drop, but which you have to interrupt briefly to do something else.

Last Number Dialed

Automatically redials the last number that you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number.

Mute

Turns off the microphone of the built-in speakerphone or handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation.

Send All Calls

Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by phone calls.

Transfer

Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with someone else.

Note: Calls from an outside number to your telephone can be transferred only to an extension, not to another outside number.

To program or reprogram an AD button:

Note: AD buttons must first be assigned by your system manager.

1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to store.

Note: Each AD button will hold one complete phone number or feature code.

2. Pick up the handset.

3. Press the call appearance button.

{dial tone}

4. Press <Program>.

or, Dial the Program code *0.

{dial tone}

5. Press the <AD xxxxx> button to be programmed.

{dial tone}

Note: If the <AD xxxxx> button is top-labeled on a 2-level button, press <Shift> first.

6. Dial the phone number, extension, or feature code you want to store (up to 24 digits).

Note: If you are programming an outside number, be sure to include a trunk code, if applicable.

7. Press #.

{confirmation tone}

• The number is stored.

8. If you want to program another button, repeat Steps 3 through 5.

9. Hang up or press <Drop> to end programming.

To place an AD call:

1. Press the selected <AD xxxxx> button.

{ringback tone}

Note: If the <AD xxxxx> button is top-labeled on a 2-level button, press <Shift> first.

• The call is dialed silently.

To program a number into a personal list:

1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to store as items on your personal list(s).

Note: Each phone number or feature code is stored as a separate list item.

2. Press <Program>.

or, Dial the Program code *0.

{dial tone}

3. Dial the Personal List number (1, 2, or 3).

{dial tone}

4. Dial the list item (1, 2, 3...).

{dial tone}

5. Dial the number you want to store (up to 24 digits).

Note: If you are programming an outside number, be sure to include a trunk code, if applicable.

6. Press #.

{confirmation tone}

7. If you want to store additional items on the same list, repeat Steps 4 through 6. If you want to store items on another list, press <Drop> and return to Step 1.

8. Hang up or press <Drop> to end programming.

Note: Record your personal items on a list; group, system, and enhanced lists can be obtained from your system manager.

To place a call using an AD list:

1. Press <Pers List>, <Grp List>, or <Sys List>.

or, Dial the appropriate Abbreviated Dialing List code:

List 1 #7

List 2 #8

List 3 #9

{dial tone}

Note: An <Enhcd List> may also be available; see your system manager.

2. Dial the desired list item (1, 2, 3...).

• The call is dialed.

To automatically place another call to a busy or unanswered extension:

1. Press <AutoCallBk> during the call attempt.

{confirmation tone}

• The green light goes on steadily until the callback is completed or canceled.

Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage.

2. Hang up.

• You hear a priority ring when both you and the called extension are idle.

3. Lift the handset when you hear a priority ring.

• A call is automatically placed to the extension, which receives regular ringing.

Note: Automatic Callback is automatically canceled after 30 minutes or if the callback call is unanswered.

To cancel Automatic Callback:

1. Press <AutoCallBk> again.

{dial tone}

• The green light goes off.

To temporarily redirect all calls:

1. Press <Call Fwd> while on-hook or off-hook.

or, Dial the Call Forward code *2.

{dial tone}

Note: If you have console permission and are not forwarding your own calls, dial the extension number whose calls are to be forwarded. You will receive dial tone.

2. Dial the extension or phone number where calls are to be sent.

{confirmation tone}

Note: Some telephones have restrictions on where calls can be forwarded (see your system manager).

3. Hang up.

Note: You may hear a ring-ping tone from your telephone as each call is forwarded.

To cancel Call Forwarding:

1. Press <Call Fwd> again while on-hook.

or, Dial the Call Forward Cancel code #2.

{confirmation tone}

• Your calls will now ring at your own telephone.

To park a call for retrieval from any extension:

If <Call Park> has been assigned to your telephone, simply press <Call Park> and hang up; otherwise, follow the instructions below.

1. Press <Transfer>.

{dial tone}

2. Dial the Call Park code *6.

{confirmation tone}

3. Press <Transfer> again.

• The call is parked.

4. Hang up.

To retrieve a call parked at any extension:

1. Dial the Answer Back code #6.

{dial tone}

2. Dial the extension where the call is parked.

{confirmation tone}

If you are returning to a call parked at your telephone, dial your own extension.

Note: If you receive an intercept tone, the parked call has been disconnected or retrieved by someone else.

To answer a call placed to your pickup group when your phone is idle:

1. Press <Call Pickup>.

or, Dial the Call Pickup code *7.

• You are connected to the ringing call.

To answer a new call while active on another:

1. Press <Hold>.

• The present call is put on hold.

• The green light flutters.

2. Press <Call Pickup>.

• The called telephone stops ringing.

• You are connected to the incoming call.

Note: To return to the call on hold after completing call pickup, press the fluttering call appearance button.

To add another party to a call:

Note: Your conference call can include up to six parties, including yourself.

1. Press <Conference>.

{dial tone}

• The present call is put on hold.

• You are given a new call appearance button.

• All other parties remain connected to each other.

2. Dial the number of the new party and wait for an answer.

Note: You can discuss the call privately with the new party at this time. If the line is busy or there is no answer, press the fluttering call appearance button to return to the call on hold.

3. Press <Conference> again.

• All parties are now connected.

4. Announce the call.

5. To establish additional conference connections, repeat Steps 1 through 4.

To add the call on hold to another call to which you are connected:

1. Press <Conference>.

{dial tone}

• The hold light continues to flutter.

• The current call light flutters.

• You are given a new call appearance button.

2. Press the call appearance button of the call on hold.

3. Press <Conference> again.

• All parties are now connected.

4. Announce the call.

To drop the last party added to a conference call:

1. Press <Drop>.

• The last party added to the conference call is dropped.

• You remain connected to the other parties.

Note: The parties other than the last one must disconnect to be released from the conference call.

To put a call on hold:

1. Press <Hold>.

• The green light flutters.

• The call is put on hold.

Note: If you put a conference call on hold, the other parties remain connected.

To return to the call on hold:

1. Press the call appearance button of the call on hold.

• You are connected to the call on hold.

Note: If you are active on a call and press the call appearance button of the call on hold, the active call will be dropped.

To answer a new call while active on another:

1. Press <Hold>.

• The green light flutters.

• The present call is put on hold.

2. Press the call appearance button of the incoming call.

• You are connected to the incoming call.

To automatically redial the last number dialed:

1. Press <Last Dialed>.

or, Dial the Last Number Dialed code *9.

• The number is automatically dialed (up to 24 digits).

Note: Use <Mute> in one of the following ways:

1. If your telephone has the speakerphone feature, use <Mute> to turn off the microphone associated with the handset or built-in speakerphone.
   

2. If your telephone has the Speaker (listen-only) function, use <Mute> to turn off the microphone associated with the handset.

This feature has no effect on an external speakerphone attached to the telephone.

To prevent the other party from hearing you:

1. Press <Mute>.

• The red light goes on.

• The other person cannot hear you.

2. When you are ready to resume your conversation with the other person, press <Mute> again.

• The red light goes off.

• The other person can hear you again.

Note: The Mute feature turns off automatically when you hang up, or switch from the speakerphone to the handset, or from the handset to the speakerphone.

To send all calls (except priority calls) to coverage:

1. Press <Send Calls> while on-hook.

or, Dial the Send All Calls code *3.

{confirmation tone}

Note: You may hear a ring-ping tone from your telephone as each call is forwarded.

To cancel Send All Calls:

1. Press <Send Calls> again while on-hook.

or, Dial the Send All Calls Cancel code #3.

{confirmation tone}

To send the present call to another number:

1. Press <Transfer>.

{dial tone}

• The present call is put on hold.

2. Dial the number to which the call is to be transferred.

{ringback tone}

3. Remain on the line and announce the call. If the line is busy or there is no answer, return to the call on hold by pressing its call appearance button.

4. Press <Transfer> again.

• The call is sent to the dialed number.

Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.

5. Hang up.

Tones and Their Meanings

Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset.

Ringing Tones

• 1 ring - A call from another extension.

• 2 rings - A call from outside or from the attendant.

• 3 rings - A priority call from another extension, or from an Automatic Callback call you placed.

• ring-ping (half ring) - A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.

Handset Tones

• busy signal - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.

• call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but the called party has been given a call waiting tone.

• call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: one for an internal call, two for an outside or attendant call, three for a priority call.

• confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.

• coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.

• dial tone - A continuous tone; indicates dialing can begin.

• intercept/time-out tone - An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

• recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin.

• reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.

• ringback tone - A low-pitched tone repeated 15 times a minute; indicates the telephone dialed is being rung.

Troubleshooting

Glossary

activate

To begin or turn on the operation of a feature.

attendant

The person who handles incoming and outgoing calls at the main console.

AUDIX

Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages.

call appearance button

A button used exclusively to place or receive calls. It has an assigned extension number and is equipped with a red light and a green status light.

console permission

The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.

coverage

Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINITY Communications System Generic 1 or Generic 3

DEFINITY Communications System Generic 1 and Generic 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.

dial pad

The 12 pushbuttons that you use to dial a number and access features.

enhanced list

One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to all system members, and stores each of those numbers as a 3-digit list item.

extension

A dialing number of one to five digits assigned to each telephone connected to your DEFINITY Communications System.

feature

A special function or service, such as Conference, Hold, Send All Calls, etc.

feature code

A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature.

group list

One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item.

handset

The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".

message retriever

A person authorized by the system manager to retrieve messages for other users.

off-hook

When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call).

on-hook

When the handset is left on the cradle (for example, when you use the speakerphone).

party

A person who places or answers a call.

personal list

One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains phone numbers of your choice, and stores each of them as a single-digit list item.

personal list item

One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.

pickup group

A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call

An important or urgent call that sends a special 3-burst ring.

program/reprogram

To use your dial pad to assign a phone number to a personal list item or an <AD xxxxx> button for Abbreviated Dialing.

retrieve

To collect phone messages with the Message Retrieval or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.)

ringer

The device that produces the electronic ringing sound in your telephone.

stored number

A phone number that has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial phone number, an extension number, or a trunk or feature code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored; if the number is stored on an <AD xxxxx> button, the number can be accessed by simply pressing that button.

switch

The device which makes connections for all voice and data calls for a network, and also contains software for features. Also known as a system, switching system, or ECS (Enterprise Communications Server).

System 75

DEFINITY Communications System Generic 1 and Generic 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.

system list

One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item.

system manager

The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

trunk

A telecommunications channel between your switch and the local or long distance calling network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.

trunk code

A dial code of 1, 2, or 3 digits that you dial to access a trunk group to place an outside call.

Access Codes