Customer Service/Hospitality

Effective January 2022:  All students (including non-credit students enrolled in any on-campus courses or off-site clinical) will be required to provide Middlesex Community College proof of COVID-19 vaccination prior to coming on-campus.  More info will follow on the documentation process for non-credit students.  


ONLINE Customer Service Certificate

This program is for customer service professionals to gain knowledge in  the  skills  and  techniques  required to provide exceptional customer service and support in multiple front facing environments. It ensures they understand how to assess customer needs while exceeding their expectations. Participants will  go through 6 modules including the following topics: Building Confidence in Communication, Customer Service Excellence, manage Challenging Situations with Customers, Time Management & Productivity, Managing Conflict and Your Team Members as Customers.  (20 hours) $449

10/11/22-12/6/22     5:30pm-8:00pm     Tuesday
Online with Class Meeting Times
Course Number: CAR 966 75  CRN 18356
Professor: MAGLIO

Hotel Management

This ONLINE course will introduce you to the range of hotels in operation and their management policies. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and breakfasts, Air BNBs and any other business that provides accommodation or lodging. You will gain an understanding of the complexities of hotel management and will learn to consider the multiple interrelated aspects of successful hospitality service. Successful hotel management requires maintaining internal organization, handling internal and guest issues, adapting to constantly evolving industry needs, and implementing regular changes to stay competitive in the current market. This course will prepare you to dive into an exciting and dynamic career in hotels and hospitality. (100 hours) $1395  Course # GES 609.  Enrollment and payment is through Cengage Learning. Not eligible for waivers. To enroll or questions call Cengage Learning at 855-598-3856

Event Management and Design
The Event Management and Design Online Training course will equip you with the knowledge and skills to advance your career if you are already working in the special events field or prepare you to enter the profession with an understanding of the industry. You will build a foundation that you can use to develop and accelerate a career in special events or start your own special event business.

This course includes interactive presentations and covers corporate events, weddings, parades, festivals, and more. You will learn about the practicalities of planning events and the dazzle of designing them. From permits to pyrotechnics, this course will also teach you how to design, plan, implement, and evaluate special events.  Enrollment and payrment is through Cengage Learning.  Not eligible for waivers.  To enroll call Cengage Learning at 855-598-3856.  $2095. 120 hours 

Food and Customer Service Skills Training Program
The ONLINE Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings. This is an excellent option for those already working in a food services environment and wanting to apply for management positions, or for those interested in starting new careers. (120 hours)  $950  Course # GES 234. Enrollment and payment is through Cengage Learning.  Not eligiible for waivers.  To enroll or questions call Cengage Learning at 855-598-3856


Last Modified: 7/1/22