MCC Bookstores FAQs

We continue to conduct sales and services online with curbside delivery or home delivery for those who prefer to shop that way, but we are now open to customers who prefer to shop in person.

Bookstore Contacts

Stephan Anstey, Manager
Follett Store 136
Bedford Campus
Campus Center
781-276-4211
E-mail: 0136mgr@follett.com


Barry Brown, Manager
(Follett Store 137)
Lowell Campus
Derby Bldg,
88 Middle Street
978-322-8323
E-mail: 0137mgr@follett.com
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Where can I buy my books online?

The MCC Bookstores are part of https://www.bkstr.com/efollettstore/homewww.efollett.com 

Each location has its own online store:
https://www.bkstr.com/middlesexcclowellstore/home (Lowell, 137) and https://www.bkstr.com/middlesexccbedfordstore/home (Bedford, 136)

These online stores can be linked to from the MCC Homepage  by several paths or by a simple search:
MyMCC / Courses I am Taking / Textbooks
MyMCC / BlackBoard / Launch Follett Discover
MyMCC / Course Catalog / Course & Section / Textbooks

You can create a list of your required course materials by entering your Student ID#..


Best Practice: Check both sites. Some course materials are listed only in Bedford and some are listed only in Lowell.

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How do I know what books to buy?

Your instructor's syllabus is the best source of information about your course materials. We try to keep accurate information, but scheduling changes (and mistakes) can sometimes mean our information is wrong. 

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How long do online orders take to come in?

Digital course materials are available almost immediately. Print books, supplies, and other items are usually available the next business day.

We fill orders from local stock when we can, but when we are out of an item, other stores in our network may fill orders for us. That can delay orders for a week to ten days. Ordering before the start of classes is the best way to prevent delays.
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How can I pay for my books?

MC/ Visa / Amex / Discover; MCC Financial Aid; MRC and VA purchase orders / MCC purchase orders / Follett Gift Cards / Cash (We do not accept checks.)

Financial Aid purchases are subject to restrictions. Please do not try to purchase anything other than course materials and course-related technology and supplies with financial aid.

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Can I rent books with my Financial Aid?

Yes, but a rental account must be created and secured with a credit card (MC / Visa / Amex only)

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Can I buy other things online like school supplies and tech gear?

Yes, and more--BUT please do not abuse your Financial Aid privileges—

• MCC Financial Aid covers up to $150.00 in course-related supplies
• VA accounts are restricted to $75.00 in supplies each semester (other restrictions also apply)
• MRC accounts cover only required course materials (unless otherwise specified)

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Should I register on efollett.com or check out as a guest?

Registering provides several key benefits: a printable purchase history; access to tracking information; and access to a rental return label.

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Does it matter which email address I use?

Use your MCC email account (@mail.middlesex.edu) for all MCC activity including registering for efollett.com, for textbook rentals, and especially for creating any accounts with third-party course-materials providers such as Pearson, McGraw-Hill, Cengage, Wiley, and Brytewave.redshelf.

Using your MCC email address helps keep the emails we send out of your spam filters. Registering for 3rd-party sites (Bryetwave, Pearson, McGraw-Hill, Cengage) with your MCC email keeps all of your course materials accounts in sync and allows us to deliver many digital materials directly through BlackBoard.

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How do I return my rented textbooks when the store is closed?

Instructions for Shipping:

  • Follow the links to create a shipping label.
    • Keep the tracking # for proof of delivery.
  • Pack and label your books and take them to any shipping location (UPS or Fedex - depending on the label).
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What is a "Follett Access" section?

'Inclusive Access' (IA) sections have required digital course materials with the cost included in your course fees. (These charges appear on your MCC bill as DMRFs or RUMFs.)

This program reduces overall costs, eliminates shopping for and waiting for materials to arrive, and ensures that students can begin working with their course materials from the first day of class.


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Can I opt out of Follett Access and get those fees removed from my bill?

Yes, but be careful. Opting out may have negative consequences. Understand what you are giving up before you opt-out. The materials we provide through Follett Access are meant to be the lowest cost versions available. Our vendor partners promise not to undersell us.

We provide two kinds of digital content: ebooks and courseware. Ebooks are digital versions of textbooks. Courseware is educational software that can be customized by your instructor and that usually has exercises and even quizzes and tests that you need to access to complete the course requirements.

You might want to opt-out of receiving a digital ebook if you prefer print, or if you find a lower-cost print book to purchase or rent. You should only ever opt-out of receiving digital courseware if you already have access because of a previous purchase or course, or because you have confirmed with your instructor that the courseware is not required for you to complete your course.

The decision to opt-out is by course, not by item. (If the course includes courseware and an ebook, you must opt-out of both.) Opting out of Follett Access cannot be reversed. If you opt-out of Follett Access in a course in which the courseware is required, your courseware registration may be canceled and any work you have done may be lost. You risk not being able to complete your course.

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How do I opt out of Follett Access?

Before the end of the College add/drop period, send an email to MCCBookstore@middlesex.mass.edu / subject "Opt-Out," and cc your instructor. In the body of the email list the following:

Name
MCC ID#
Phone #
Department / Course / Section (e.g. ENG 101 01)
Reason for opting out:
____Materials are not required
____Prefer print
____Carryover access because of previous course registration: Dept / Course / Section / Term
____Already have access code (provide code if available)

The MCC Bookstore notifies MCC Student Accounts and they will adjust your bill. 

Caution:

Ebooks: Your ebook will be removed from your shelf.
Courseware: The MCC Bookstore is required to provide this information to the vendor. If the vendor cannot verify your alternative paid access, your courseware account may be closed.




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Last Modified: 3/31/22