Copiers and Printers
Copier and Printer Supplies and Service Program
- Purchasing
- Banner Finance Documents
- Contracts
- Purchasing Policies
- Fiscal Year Close/Open
- New Vendor Instructions
- Invoice Process and Requirements
- Consortium and State Contracts
- Forms
- Certified Payroll
- Bids
- Copiers and Printers
- Procurement Policy
- Procurement Policy Guidelines
- Procurement Policy Training
- Contact Details
- Purchasing Department
591 Springs Road
Building 10
Bedford, MA 01730
Purchasing@middlesex.mass.edu - Karen Tanguay
Purchasing Specialist
tanguayk@middlesex.mass.edu
(781) 280-3506 - Karen Kurps
Buyer III
kurpsk@middlesex.mass.edu
(781) 280-3550 - Gina Pearce
Buyer III
PEARCEG@middlesex.mass.edu
(781) 280-3528 - Christina Kelley
Director of Procurement
kelleyca@middlesex.mass.edu
(781) 280-3526
Copier and Printer
Supplies and Services Program
Middlesex Community College has contracted with Conway to provide supplies and services for copiers and networked printers.
Instructions listed below for supplies, parts, service, relocation of device, toner recycling and FAQ’s.
SUPPLIES
Toner is automatically shipped 15 days prior to the estimated empty date.
IMPORTANT: The toner should only be replaced when the device displays the message “replace” toner. If the toner
is replaced prior to the “replace” toner message it may interfere with the alert to
Conway to auto ship toner.
If the toner is light and needs to be replaced prior to the “replace” message, please email Conway to request a replacement toner. If you have an extra toner on hand, please still email Conway to let them know you are replacing the toner and will need a replacement toner shipped.
If you don’t receive a toner refill contact Conway (provide Conway ID located on device).
- Phone: 800-343-7777, option 2
- Email: COP-SupplyTeam@xerox.com
PARTS
Toner Waste Container, Drum, etc.
Parts are not automatically shipped. If a part needs to be replaced you will receive a message on the device.
Contact Conway to order the part (provide Conway ID located on device).
- Phone: 800-343-7777, option 2
- Email: COP-SupplyTeam@xerox.com
SERVICE
Contact Conway for all device issues (provide Conway ID located on device).
- Phone: 800-343-7777, option 1
- Email: Cop-coastal-dispatch@xerox.com
RELOCATION OF DEVICE
Copier
- Contact IT Service Desk to confirm network port
- Contact Facilities if there is no electrical outlet
- Contact Conway to schedule relocation
- Phone: 800-343-7777 option 1
- Email: Cop-coastal-dispatch@xerox.com
- Contact IT Service Desk to relocate printer
TONER RECYCLING
Instructions for Recycling Used Toner
- Add the used toner to the new toner box
- Write Recycle on the box
- Place the toner box to be recycled next to the outgoing mail for pick up by Facilities
FAQ’s
- I placed a service call but the technician has not responded yet. Should I place another
service call? Please email Karen Tanguay at tanguayk@middlesex.mass.edu. Provide the issue, Conway ID and when you placed the service call.
- The device is reporting low toner but I have not received the new toner yet? Should
I call Conway? Toner is automatically shipped 15 days prior to the estimated empty date. Toner should
only be replaced when the device displays the message "replace" toner.
- Are staples covered under the Copier Service Maintenance contract? No, staples are not included in the Copier Service Maintenance contract. Departments should purchase directly through Conway.