Copier and Printer
Supplies and Services Program

Middlesex Community College has contracted with Conway to provide supplies and services for copiers and networked printers.   

Instructions listed below for supplies, parts, service, relocation of device, toner recycling and FAQ’s.


SUPPLIES

Toner is automatically shipped 15 days prior to the estimated empty date.

IMPORTANT: The toner should only be replaced when the device displays the message “replace” toner.    If the toner is replaced prior to the “replace” toner message it may interfere with the alert to Conway to auto ship toner.  

If the toner is light and needs to be replaced prior to the “replace” message, please email Conway to request a replacement toner.   If you have an extra toner on hand, please still email Conway to let them know you are replacing the toner and will need a replacement toner shipped.

If you don’t receive a toner refill contact Conway (provide Conway ID located on device). 

Please note: Staples are not included in the Copier Service Maintenance contract.  Departments should purchase staples directly through Conway.

PARTS

Toner Waste Container, Drum, etc.

Parts are not automatically shipped.   If a part needs to be replaced you will receive a message on the device.

Contact Conway to order the part (provide Conway ID located on device).

SERVICE

Contact Conway for all device issues (provide Conway ID located on device).

RELOCATION OF DEVICE

Copier

  1. Contact IT Service Desk to confirm network port
  2. Contact Facilities if there is no electrical outlet
  3. Contact Conway to schedule relocation
    1. Phone: 800-343-7777 option 1
    2. Email:  Cop-coastal-dispatch@xerox.com
Printer
  1. Contact IT Service Desk to relocate printer


TONER RECYCLING

 Instructions for Recycling Used Toner

  1. Add the used toner to the new toner box
  2. Write Recycle on the box
  3. Place the toner box to be recycled next to the outgoing mail for pick up by Facilities

 

FAQ’s

  1. I placed a service call but the technician has not responded yet. Should I place another service call? Please email Karen Tanguay at tanguayk@middlesex.mass.edu.  Provide the issue, Conway ID and when you placed the service call.

  2. The device is reporting low toner but I have not received the new toner yet? Should I call Conway?   Toner is automatically shipped 15 days prior to the estimated empty date. Toner should only be replaced when the device displays the message "replace" toner.

  3. Are staples covered under the Copier Service Maintenance contract?   No, staples are not included in the Copier Service Maintenance contract.   Departments should purchase directly through Conway. 
Last Modified: 8/4/23