Middlesex Community College

Classroom Software Request

Requests for classroom software are to be sent to the service desk three weeks prior to the start of each semester.  All requests for classroom software must be approved and submitted by each academic dean.  Request for classroom software after the start of the semester will be evaluated and approved by the Chief Technical Officer and the Provost prior to installation. Trial versions of software will not be installed on college computers.

Please forward a hard copy of your software or a download location link to the Service Desk at least 2 weeks prior to the date needed.

Technology Center Service Desk
4th floor, Lowell Campus, Cowan Center Building
(978)656-3301

Name

E-Mail address

Phone

Division

Course# (if this is for a course)

Number of Students per course section (For licensed software, the number of students per section must be equal to or less than the number of licenses.)

Location where the software is to be used:

Campus

Building

Room(s)

Software to be installed

Dates Required

Begin Date

to

End Date

Time Required (if applicable)

Begin Time

to

End Time

Comments

Service Level Agreement: All requests for assistance are considered important and the Technology Center staff will do their best to resolve all reported problems in a timely fashion based upon impact and urgency within the constraint of staffing levels and incident and request volume. Due to the volume of incidents and requests received during the opening two weeks of the Fall and Spring Semester, during finals, and other peak volume times, response times may be longer than average. Response time can also vary depending on the volume of requests at any one time and the number of staff on duty. The technical staff will inform customers if such exceptions are necessary.

The Technology Center reserves the right to prioritize service requests based on the number of people affected and severity of the issue.