Faculty/Staff Guide

Welcome to the Technology Center's guide for Faculty and Staff! As a member of the MCC community, you have access to a number of digital services designed to enhance your work life.


Middlesex Community College uses Microsoft's Exchange server to manage faculty and staff email. All faculty and staff receive an Exchange account upon employment. Your college email address contains your MyMCC ID. For example, if your MyMCC ID is "doej," your email address is "doej@middlesex.mass.edu. More about E-Mail...

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MCC Mobile, Middlesex Community College's FREE app – for Apple & Android smartphones, iPad & Android tablets – delivers important online college news and information anytime, anywhere. Access your class schedule and grades, e-mail, campus maps and parking info, faculty/staff directory, campus news and events, and other resources. More about the MCC Mobile App...

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Every faculty member has the use of the H network drive to store personal documents. The H network drive is located on the colleges secured network and is backed up nightly. More about the H Drive and how to use it...

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Use this free, mobile app to send an alert to all on-site/on-call technicians at the Service Desk when experiencing a technical problem in the classroom. More about the Classroom Emergency App...

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Blackboard is a Web-based learning management system used for assignments, grades and announcements in online classes, hybrid class, and face-to-face classes. All courses at Middlesex are given a Blackboard shell each term.  To open Blackboard, login to the My MCC web portal, then click the Blackboard link. More about Blackboard...

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The My MCC Portal is the place for accessing programs and services that you need to use every day such as e-mail, Blackboard, VDI, News, DegreeWorks, your semester schedule and for links to viewing your class list, entering grades, and viewing information about your students. More about My MCC...

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MCC provides wireless access for your laptops and mobile devices in every building on campus. More about Wireless...

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The Service Desk offers support to students, faculty, and staff by phone at (978) 656-3301 and by e-mail at servicedesk@middlesex.mass.edu, on-site Monday-Thursday from 7:00 am - 7:00 p.m, Friday 7:00 am - 5:00 pm, and Saturdays 8:00 am - 1:00 pm during the semester. There is also Walk-In Service Centers available at the Lowell Campus Cowan Center Building, 4th Floor,  Room 402,  and in Bedford Academic Resources Building, Room 203 from 9 am - 2 pm, Monday - Friday. 

We also offer students, faculty, and staff 24/7 phone support evenings, weekends and holidays for Blackboard Learning Management System or other technical issues at  (978)656-3301.  More about Blackboard and other technical 24/7 support...

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HUP: MCC offers the Microsoft Home Use Program, or HUP, to all employees of the college. Through this offering, you may purchase and download to your home computer a copy of Microsoft® Office (PC or MAC) for $9.95. More about Microsoft HUP.

Camtasia: MCC offers the Camtasia Screen Recording and Video Editing Software for home use to faculty and staff. More about Camtasia...

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Most classrooms at MCC include a combination of the following resources: computers (Windows and/or Mac), data projectors, sound systems, TV and DVD players, and transparency projectors. More about Smart Rooms...

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In the event of inclement weather or a campus emergency, you can access campus-closing, delayed opening, and other important campus information via the college website and social media sites. These alerts are also viewable from the MCC Mobile App. You can also sign-up to have emergency text messages sent to your cell phone.  More about Emergency Notifications.

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The college provides faculty and staff with an office telephone with voicemai.l Use the Telephone Services Request Form to request:

A New Phone Extension/Voicemail
Reassign a Phone Extension
Request for Phantom Voicemail 
Auto-Attendant Request

More about Telephone Services...

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Use this catalog of forms to request a planned service from the Service Desk. More information about Forms...

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Use OneDrive to store and share files over the web.  More information about OneDrive...

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For information regarding iPads, please visit our iPad FAQ page.

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Last Modified: 9/18/19