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Celebrating the Legacy of President Carole A. Cowan
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"It's very simple: Our students
are our customers. It's a
matter of finding out what
students want, what they
need, and trying to provide
it to them in a positive
learning experience."
~ Dr. Carole A. Cowan,
Middlesex President
teaching experience you can give them.
That benefits the institution long-term,
and helps you understand that your
faculty has to be provided with ongoing
professional-development experiences.
"I've always said that professional
development is the R&D in our
`company.' If you're not doing research
and development with your workforce
­ to support your product ­ you're not
going to stay ahead of the game."
Even before she became president, Cowan
supported professional development.
As Dean of Administrative Services,
rather than hire a professional-
development administrator, she
appropriated the funds directly to
support professional-development
opportunities.
"Before that, attending conferences and
going to seminars ­ the kinds of things
you need to do to stay current ­ you had
to pay for yourself. There was no money
for a travel budget.
"Back then, you couldn't even get an
outside telephone line to Chelsea,"
she said, laughing. "Paying for a
long-distance phone call to Russia (to
arrange a college exchange program)
was a really big deal! Middlesex has
really evolved as an institution ­
we've come a long way."
Continued on next page